Refund, Cancellation and Credit Terms

Seller and contact

Lemon Squeezy sells Plainline Pro and top-ups to you as Merchant of Record. It takes payment, charges applicable tax, issues invoices, and makes refunds. The Lemon Squeezy Buyer Terms also apply to your purchase. These terms form part of the Terms of Service.

1. Renewal and cancellation

Plainline Pro costs US$12 per month. Taxes may be added at checkout. Pro renews automatically every month on the date of your first payment, and Lemon Squeezy charges the same payment method, until you cancel.

You can cancel at any time in one step in the Lemon Squeezy customer portal; the link is in every receipt email. You can also write to [email protected]. Cancellation stops the next renewal. Pro access continues until the end of the paid period, unless the law requires otherwise.

2. Credits

Free accounts receive a one-time free credit allowance; the current amount is shown in your account. Each successful monthly Pro payment grants 1,000 credits. Subscription credits roll over up to a total subscription balance of 2,000 credits. An active Pro account can buy 800-credit top-ups for US$10.

A generation may reserve credits for a short time. A successful generation charges the actual cost up to the reserved amount. A failed, cancelled, or non-renderable generation releases the reservation. Subscription credits expire when the paid plan ends. Free and top-up credits do not expire under the current policy. Credits have no cash value and are not transferable.

3. Right of withdrawal in the EU and the UK

If you are a consumer in the EU or the UK, you normally have the right to withdraw from a purchase within 14 days without giving a reason. To withdraw, tell Lemon Squeezy or write to [email protected] within 14 days of the purchase.

Plainline delivers credits and Pro access immediately. At checkout, you ask for the service to start immediately and acknowledge that you lose the right of withdrawal once you begin to use what you bought. If you withdraw within 14 days and have not used any credits from that payment, you get a full refund.

4. Refunds and chargebacks

Mandatory consumer-law rights remain unaffected. A voluntary refund is available within seven days when credits from that payment have not been used. Duplicate charges are refunded. A confirmed service failure may receive money or credit remediation. Consumed credits are otherwise non-refundable; unused requests after seven days are reviewed manually. A refund or chargeback reverses the credits granted by that payment and may create a negative credit balance. Contact [email protected].